Terms of Service

JonaiMobile is a financial and Mobile Internet Service Provider (powered by Quickteller) that allows you purchase Internet Data, Send Bulk SMS, VTU Airtime, Pay Bills, Convert Airtime to Cash, Send money etc via the web (www.jonaimobile.com). Download our App from Google Play Store. All transactions performed are final and cannot be recalled except in the case of a proven fraud.

CONVENIENCE FEES

Some services on this platform would attract a charge. For a list of services that would attract fees, please click on our FAQ.

MINIMUM AMOUNT TO FUND

Please click on our FAQ. for a description of the minimum and maximum amounts that can be paid using this Platform.eg Distributor = N3,000, Agent = N10,000 & Partner = N20,000

FAILED TRANSACTIONS AND REVERSALS

In the event of a failed transaction (i.e. user has been debited for transaction, but value was not received), please send the following details to [email protected] or call our Customer Care Desk for resolution: user's mobile number, username, transaction amount, transaction date, transaction type and any other detail we would request to enable us resolve your complaint. We shall use our best endeavors to liaise with the applicable financial institution, telecommunication company and/or merchant to reverse the said sum as soon as possible. NB: In the case of reversal or refund, the value will be added in your next funding. All money deposited into your wallet are final and cannot be reversed. Any level upgrade applied cannot be reversed but can be downgraded when the user didn't meet up the requirements.

NOTICES

Your email address and phone number supplied at the opening of account will be used as a means of communicating information, notices and documents to you. Any changes to such information at the time of upgrading your account will be sent to you via [email protected]

SECURITY AND UNAUTHORISED USE

You are responsible for all transactions conducted using your computer (personal or otherwise), mobile phone, tablet or other electronic device (“Device”), payment card or account. It is your responsibility to keep all of these secure
All passwords must be kept secret. You are liable for all activities undertaken using your username, associated password or Device. You are responsible for maintaining the confidentiality of all Account information and keeping your Device from unauthorized use.
We accept no liability for any unauthorized use of your Device, payment card or account or any effects of same.
In the event your Device has been stolen or there is an unauthorized access to your payment card or account, it is your responsibility to immediately notify your bank to restrict transactions on your card and account.
In the event your Device has been stolen or there is an unauthorized access to your account, it is your responsibility to immediately log as a ticket on [email protected]
If you dispute any purchase or withdrawal on your account, you will be required to prove that the transaction was effected without your authorization and such transaction will be investigated by our Fraud Team once we receive a logged ticket on [email protected]

SUSPENSION OF ACCESS TO PLATFORM

You shall not and shall not permit any person using your Device or account to:

use this Platform in a way that causes or could cause damage or restrict the availability or accessibility of the Platform;
store, copy, transmit, publish or distribute any computer virus, spyware, Trojan horse, worm, keystroke logger or other malicious software via this Platform;
conduct any fraudulent or illegal activities via the Platform;

MODIFICATIONS OF AGREEMENT

We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms of service at any time. Such modifications shall become effective immediately upon the posting thereof. You must review this agreement on a regular basis to keep yourself apprised of any changes.